Refund and Exchange Policy

Our 45-Day Policy

At {{ shop.name }}, we stand behind our products with a 45-day satisfaction guarantee. You may return most items in new, unused condition with original packaging for a full refund within 45 days of purchase. Please note:

• Proof of purchase is required for all returns/exchanges
• Return shipping costs are the customer's responsibility
• Original shipping fees and gift wrapping charges are non-refundable
• Items showing signs of regular wear cannot be accepted

We'll cover return shipping if the return results from our error (incorrect or defective items). Refunds or replacements will be processed after we receive and inspect your return.

Important: Free promotional items and products purchased during sales events are final sale and cannot be returned or exchanged.

Return Requirements

To qualify for a return or exchange:

• Item must be unused and in original condition
• All original packaging and tags must be included
• Pre-paid return labels are only provided for defective items

Non-Returnable Items

• Gift cards and digital products
• Custom or personalized items
• Opened consumables (sage, candles, soaps, etc.)
• Sale/clearance merchandise

Defective or Incorrect Items

For damaged/wrong items received, please contact our team immediately. We'll make it right with:

• Free return shipping
• Priority replacement processing
• For defective items within 1 year, we offer 50% credit toward the same product

Return Process

1. Contact us at {{ pages.contact.url }} to initiate your return
2. We'll provide return instructions and address
3. Pack items securely in original packaging
4. Include your order confirmation or receipt

Refund Processing

After receiving your return:

• Inspection typically takes 3-5 business days
• Approved refunds are processed within 7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable

Missing Refunds?

If your refund hasn't appeared:

1. Check with your bank (processing may take 5-10 business days)
2. Contact your credit card company
3. If still unresolved, please notify us

Exchange Policy

We only exchange items that are defective or damaged. To request an exchange:

1. Contact us within 45 days
2. Provide photos of the issue if requested
3. We'll email return instructions if exchange is approved

Gift Returns

Gift purchases may be returned for store credit:

• Items shipped directly to recipients: Gift certificate issued
• Items shipped to gift giver first: Refund to original payer

Return Shipping

For your protection:

• We recommend using trackable shipping
• Consider insurance for items over $75
• Return shipping costs are deducted from refunds when applicable

Need Assistance?

Our customer service team is happy to help with any questions about our policies. Please reach out to us for personalized support.